Refund & Cancellation Policy

1. Overview

At Flowend, we provide cloud-based software-as-a-service (SaaS) products, visual workflow tools, chatbot designers, and downloadable template packages. Because our software and digital assets are granted, provisioned, and made accessible immediately upon transaction completion, all sales of digital products and ongoing subscription fees are deemed final and non-refundable, except where required by applicable consumer protection laws.

2. SaaS Subscriptions & Cancellations

For monthly or annual subscriptions across Flowend apps (such as Flowend Workflow Hub, AI Chatbot Designer, and Flowend Memtide):

• Cancellation Anytime: You may cancel your subscription at any time directly through your account dashboard or billing settings.
• Active Until Period Ends: Upon cancellation, your account retains full access to paid features until the conclusion of your current paid billing period (monthly or annual).
• No Partial Period Prorating: We do not offer prorated refunds or credits for partially used billing cycles, unused months, or downgrade periods.
• No Auto-Renewal After Cancellation: Once cancelled, you will not be billed for subsequent billing cycles.

3. Digital Products & Template Packages

One-time purchases, including pre-built workflow templates, chatbot configurations, or downloadable materials, are delivered electronically and unlocked immediately. Consequently, we cannot accept returns or offer refunds for these digital assets once acquired or downloaded.

4. Free Trials & Evaluation

We strongly encourage all prospective customers to explore our free tiers, evaluation plans, interactive demos, and documentation prior to purchasing a paid tier or digital package to ensure our tools meet your technical and organizational requirements.

5. Exceptional Circumstances & Billing Discrepancies

We evaluate exceptional refund requests on a case-by-case basis under the following conditions:

• Duplicate Billing: If an erroneous or duplicate charge occurred due to a technical error in payment processing.
• Critical Service Failure: If severe platform downtime or verified technical failures prevented service usage during an extended period, and our engineering support could not resolve the issue.

Any approved exception refund will be credited back via the original payment method within 5 to 10 business days.